LR
Lushele R
1 reviews | Active since Feb 2013
09 Feb 2015, 23:24
Poor Service and bad attitude!!!
Very disappointed about the poor service and negative attitude from staff at KBG since November 2014, my cupboards have still not been completed. They sent someone who arrived at 9am and left at 2pm, didn't complete the job and didn't come back. Then they said they were sending their best team but they were also inefficient with a few glitches, arriving late, not filling gaps, damaging a tap, misplacing plumbing stuff etc. I requested for cupboards on all walls but the designer \didn't think"that cupboards would fit on a particular wall and left a huge space there. When I requested for an additional cupboard"
Helpful (0)
Replies (1)0
Replies (1)
Kitchen And Bedroom Gallery's replyOfficial
10 Feb 2015, 12:59Hello Endearinglady,
A quote and design was provided where you checked and agreed upon the work
We came out in November to execute the installation. You indicated that the taps was damaged which which created a leak. We subsequently paid for to repair to the tap and sent a team to replace the items that had the water damage. A extra shelf was asked to be installed
We came to site again to install the extra shelf wanted, when on site you indicated you would like a wall unit above the door way. Our installation team measure the unit needed and marked on the wall to indicate where the tiler should tile to
This information was given to our sales team where they wrote up a order for the new unit needed which you accepted and agreed upon
When our team arrived to install the unit we found that the tiles where not tiled to the market indicated and the unit was too small. We returned the unit to the factory, made a new bigger unit at no charge
As you can see we are committed to finalise this installation to your satisfaction
Thanks
KBG Team
A quote and design was provided where you checked and agreed upon the work
We came out in November to execute the installation. You indicated that the taps was damaged which which created a leak. We subsequently paid for to repair to the tap and sent a team to replace the items that had the water damage. A extra shelf was asked to be installed
We came to site again to install the extra shelf wanted, when on site you indicated you would like a wall unit above the door way. Our installation team measure the unit needed and marked on the wall to indicate where the tiler should tile to
This information was given to our sales team where they wrote up a order for the new unit needed which you accepted and agreed upon
When our team arrived to install the unit we found that the tiles where not tiled to the market indicated and the unit was too small. We returned the unit to the factory, made a new bigger unit at no charge
As you can see we are committed to finalise this installation to your satisfaction
Thanks
KBG Team
Kitchen And Bedroom Gallery's reply10 Feb 2015, 12:59
Official
Hello Endearinglady,
A quote and design was provided where you checked and agreed upon the work
We came out in November to execute the installation. You indicated that the taps was damaged which which created a leak. We subsequently paid for to repair to the tap and sent a team to replace the items that had the water damage. A extra shelf was asked to be installed
We came to site again to install the extra shelf wanted, when on site you indicated you would like a wall unit above the door way. Our installation team measure the unit needed and marked on the wall to indicate where the tiler should tile to
This information was given to our sales team where they wrote up a order for the new unit needed which you accepted and agreed upon
When our team arrived to install the unit we found that the tiles where not tiled to the market indicated and the unit was too small. We returned the unit to the factory, made a new bigger unit at no charge
As you can see we are committed to finalise this installation to your satisfaction
Thanks
KBG Team
A quote and design was provided where you checked and agreed upon the work
We came out in November to execute the installation. You indicated that the taps was damaged which which created a leak. We subsequently paid for to repair to the tap and sent a team to replace the items that had the water damage. A extra shelf was asked to be installed
We came to site again to install the extra shelf wanted, when on site you indicated you would like a wall unit above the door way. Our installation team measure the unit needed and marked on the wall to indicate where the tiler should tile to
This information was given to our sales team where they wrote up a order for the new unit needed which you accepted and agreed upon
When our team arrived to install the unit we found that the tiles where not tiled to the market indicated and the unit was too small. We returned the unit to the factory, made a new bigger unit at no charge
As you can see we are committed to finalise this installation to your satisfaction
Thanks
KBG Team