The worst custumer service

We have a savings card with Kit Kat Silverton where we deposit money so that we can buy groceries at the end of the year . On the 30 November 2019 we went to get a quotation from the store and we were told that the quotation is valid for 7 days only. The quotation was R 932120.00

The customer consultant instructed that we have to arrange with the store clerk so that he can prepare the grocery for us. I personally went to Kit Kat on Friday 06 December 2019 to make final arrangement and confirm the collection for our groceries. The last arrangement was that we must be at the shop at 6:00.

We were at Kit Kat ( Silverton) on the 07 December 2019 @ 6:00 to buy the Social Club grocery. We were the first customers at the cashiers that paid for the groceries. Unfortunately some items were outstanding and Kit Kat did not even have stock.

We waited for more than 2 hours without any clarity of all outstanding items.

At 11:30 I went in the shop to find out how long will it take before we can receive all outstanding items.

I was told that they still waiting for a truck from Kit Kat ( Pretoria west). It will be at Silverton around 13:00.

We waited patiently until 13:00. and it was raining. I went to Customer service to lodge a verbal complaint. That's when the manager apologized and told me that the truck will be in Silverton in 10 minutes time. We were helped at 13:55

We only left Kit Kat at 14:00

Kit Kat ( Silverton) does not have good customer service and does not care about their customers

That was very unprofessional