Terrible Customer Service

I bought a mellerware iron in Oct 2019 at Kit Kat Pta west. Iron stopped working in Jan 2021.was told warranty expired. Box was saying 2 year warranty in bold , same as on card inside but in small print mentioned 1 year retail and 1 year extended, register on line. I have bought irons appliances in different reputable shops and had no issues with exchange if it stops working within the 2years period. Nobody explained that to me on the appliances section when i paid for it. Surely part of good customer service is just to highlight that point to avoid issues on returns. I kept receipt and the whole packaging , which is a common practice if you want to exchange anything should it not work for you. The lady on the appliances section and store manager were extremely rude and told me to take it up with mellerware. I thought of money i spend monthly in their store and i told myself am never coming back again. I simply wanted an exchange but it sounded like i want something very hard. Terrible service!