Complain

I went and bout on the 24th they had system issues,money was deducted from my account and I was told that it will be reversed back,I was not given any goods,on Monday 26 October I went to the store and told them the money is not on my account ad called the bank and they explained that the transaction should be banked on their side, I have been in contact with the Branch manager Mr Nicker and he has not been of any assistance,it’s been a week and I still have not received anything and when I call him he keeps telling me he’s on meetings and will call me back when done,I feel like he is always brushing me off and won’t attend the matter because I called FNB and they explained to the both of us that they need to call in as a merchant to approve my transaction and gave them all the necessary information and that would be done immediately. I just called Mr Naicker again to get feedback and he was very chicky with me and shouted that he would take my attitude, It’s been a week and I have been very patient with them but all I’m getting is excuses. I’m so angry at this point and when I’m angry I keep quite,he doesn’t even be considerate that my patients has ran out and he still has the nerve to call be back and shout at me because I hung up the phone after he has given me another excuse