Worse customer service experience

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A review of Glamour Hair by Thabisile N on 29 Nov 2018 Share Comment Report Kiss Glamour Hair product and customer service experience

I bought a 16inch Brazilian buddlle at illanga mall on the 28th of October 2018 and i was told that I can iron it do what ever it won't burn as my hair dresser was using a a hair dryer drying it the closure lace it burn when I called them to report it they told me they not responsible for the closure only their hair sins it did not burn they not refunding me or giving me a new closure but I have a hole in my closure and I decided to go back to the shop to show them and they refused to give me a new closure or refund and the lady working there where so rude worse customer service the customers service I received when going back was totally different from the one I got when buying it even the manger on the phone was rude they told me they can only refund me it I bring back their product as i bought it un used ? if she did not hair dry it how will I know that something is wrong with the lace am just confused on how can they say they responsible for the hair and not the closure when I bought it,it came wth it ,I feel cheated ,****** and really not happy with the product and the service I got and how they hardly the issue