Poor Service

Booking #E1S7ZR

I have send numerous emails, stayed on the telephone line for many hours, been denied help by a consultant after finally getting through to your call center and requested a flight change online twice, all without success. Every online request submitted was declined and even as far to let us know that we are flying in less than 24 hours, which is utter **** as the flight is only in a couple of weeks.

The airline company refuse to make changes to my flight because I bought the ticket from you, Kiss and Fly. I have a flight for April 6th, confirmation no. GDNBCD to South Africa. The country has closed its borders due to the Covid19 epidemic and is on Lockdown until April 16 and this Delta flight has been cancelled. Delta confirmed that they will issue voucher to Kiss and Fly. I would like to request a change to my ticket, or a full refund if you are unable to assist with changes.

I am aware that you are overwhelmed by customers during this time, but since the fist time I have reached out to you it has been nearly two weeks that I have not had any assistance from Kiss and Fly. Please respond to this email urgently.

I am at breaking point as this ticket I purchased to get my Fiance home during this tragic time and now you are standing in my way due to your lack of communication and frankly competence.

I am writing a report to every single Airline imaginable that you advertise tickets for and I will not stop until no one will do business with you. I have written reviews on Facebook, Site Jabber, Helo Peter and Google. I have also contacted my lawyer and a few international friends to help trace your company directors and I promise you that you will never be in this industry again.

I plead with you to help us get my Fiance home. Whoever gets this email, please find it in your heart to change the world of at least 2 people by helping them as best you can. You would be making a difference in this world.

You have 24 hours to get back to me or my fiance with a solution.