Abominable Service

I called Kirby to arrange to have 2 machines serviced. After collection it has been nothing but an ongoing battle. Common courtesies such as communication are only a pipe-dream when dealing with this company. If you do not persist in calling them to obtain information such as the quote / options for a trade-in, etc you may never hear from them. Regardless of how many senior people you attempt to deal with, the situation never improves - as they say "A fish rots from the head down" and this is no exception!! If management are so slap-gat, what more do you expect from the staff!!! After nearly 5 weeks and finally a call to arrange to deliver my machines back ... SURPRISE!! NOTHING! When I yet again called to inquire, I was told that the cord was still being fitted .. amazing this after the arranged delivery date!!! More promises that the head of the company MEGAN would call WITHOUT FAIL the following day and that the machines would WITHOUT FAIL be delivered BUT HEY .... NOTHING!!! When they were finally delivered, the cord I had SPECIFICALLY requested was not fitted and the staff didn’t know the difference!!!

While the machines are fantastic ... it is sad that those working for the company have a poor knowledge of the product and an ever poorer customer service mentality!!