NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Kirby
How is Kirby rated on Hellopeter?
Hellopeter has tracked Kirby across 25 reviews. Kirby hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Kirby? Write a review to help others decide.
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2012
Poor client service and added charges
Each time Kirby calls offers a service and quotes a set price. However, when they must return the machine, the costs increase, and suddenly, there are problems with the machine that was fully functional. Kirby Edenvale called to offer a service and called back with the quote. I refused the added charges and I requested that my machine be returned. They offerred to do less work and said a cord will perish if the machine is not in use. I want my machine back to service it elsewhere. Now they are charging a call-out fee. If I wanted my machine serviced and in formed of a call out fee, I would have taken it in and collected myself. The service is poor.
1 reviews | Active since Dec 2012
Poor client service and added charges
Each time Kirby calls offers a service and quotes a set price. However, when they must return the machine, the costs increase, and suddenly, there are problems with the machine that was fully functional. Kirby Edenvale called to offer a service and called back with the quote. I refused the added charges and I requested that my machine be returned. They offerred to do less work and said a cord will perish if the machine is not in use. I want my machine back to service it elsewhere. Now they are charging a call-out fee. If I wanted my machine serviced and in formed of a call out fee, I would have taken it in and collected myself. The service is poor.
1 reviews | Active since Feb 2024
Totally frustrated Kirby owner.
I have had constant calls at least every day for the last forever. They call, I say no I don't want bags or service or shampoo. They call again the next day asking the same thing. I told them.when I need stock I will call. The lady called me on Friday asking if.i needed a service (special) or anything. I told her I will ask hubby and I will call if we need. She called the next day asking if I had spoken to him. I am already so frustrated that I fear I may be extremely rude and likely swear at the person. We are regretting buying this machine and actually just want to sell it. The machine is amazing but I.cannot stand the harassment and spam calls anymore. I have already today been called and its a public holiday. They call on Saturdays. Their guy told me to just block their number but they call with different numbers and it's rhe same lady.
1 reviews | Active since Feb 2024
Totally frustrated Kirby owner.
I have had constant calls at least every day for the last forever. They call, I say no I don't want bags or service or shampoo. They call again the next day asking the same thing. I told them.when I need stock I will call. The lady called me on Friday asking if.i needed a service (special) or anything. I told her I will ask hubby and I will call if we need. She called the next day asking if I had spoken to him. I am already so frustrated that I fear I may be extremely rude and likely swear at the person. We are regretting buying this machine and actually just want to sell it. The machine is amazing but I.cannot stand the harassment and spam calls anymore. I have already today been called and its a public holiday. They call on Saturdays. Their guy told me to just block their number but they call with different numbers and it's rhe same lady.