SHOCKING SERVICE AND NO FEEDBACK

Horrid service and customer service: If it was at all possible to give a less than 1 star I would, but lets start at the beginning Kirby is a well known carpet cleaner that has marketed its self as a top end cleaner and gives very specific instructions and training, to its users at a price, all this was done , every year our machine is collect and returned one all technical work has been completed, and here is the beginning of 2023 ordeal, firstly the machine was collected and taken , we were promised that it would be returned within 3 to 5 days this did not happen, at the same time bags and shampoo were ordered, before returning the machine an invoice was sent via email and paid in full, after 8 weeks and promise and excuses we still have no shampoo or bags to say that that we will seriously consider using them next year goes without saying, at this point I just wish to make all in the randburg/ jhb area aware that these people have no idea what customer services is I send a whatapp 2 days ago saying I would go online and did not even get a call , PLEASE DO NOT PAY THESE PEOPLE BEFORE CHECKING THAT ALL GOODS ARE DELIVERED