RW
Ryan W
1 reviews | Active since Mar 2009
17 May 2023, 13:38
UNPROFESSIONAL! - Bad Customer Service - AVOID KIRBY!
Our Kirby was sent for repairs to Kirby Edenvale after it was repaired 9 months ago. They quoted for the exact same parts that were replaced 26 July 2022. They had no account history of repairs or services, and we had to forward all the invoices and details to them. We had to point out which parts were replaced and are still under guarantee! After the initial notification mail, it took several more follow up emails to get a response (12 days later). The machine was repaired and dropped off at our house - No feedback was provided! No notification that we will be dropping off the machine! No Communication throughout the repair! The staff "Hettie and Isobel" have POOR attitudes towards customer service!
Helpful (0)
Replies (3)0
Replies (3)
Kirby Edenvale's replyOfficial
17 May 2023, 14:01Good day
Your machine came in for a service in April, a quotation was sent via email to Cindy and we waited 2 weeks for a reply on the quotation. We then requested your previous invoices to be sent as you were requesting information under a different name and not Cindy Williams. Once the invoices were received, we then checked all your items and replaced them under guarantee. this process was immediate. We do have all our email correspondence to you. Had we initially received the correct details we would have been able to help you a lot sooner. When trying to deliver we were told you cannot afford to pay for your machine. This is a payment we are still waiting for.
We have had many issues regarding non- payment and arrears from you in the past, so please going forward ensure the correct information is supp**** and we will help IMMEDIATELY!
Regards
Kirby
Your machine came in for a service in April, a quotation was sent via email to Cindy and we waited 2 weeks for a reply on the quotation. We then requested your previous invoices to be sent as you were requesting information under a different name and not Cindy Williams. Once the invoices were received, we then checked all your items and replaced them under guarantee. this process was immediate. We do have all our email correspondence to you. Had we initially received the correct details we would have been able to help you a lot sooner. When trying to deliver we were told you cannot afford to pay for your machine. This is a payment we are still waiting for.
We have had many issues regarding non- payment and arrears from you in the past, so please going forward ensure the correct information is supp**** and we will help IMMEDIATELY!
Regards
Kirby
Kirby Edenvale's reply17 May 2023, 14:01
Official
Good day
Your machine came in for a service in April, a quotation was sent via email to Cindy and we waited 2 weeks for a reply on the quotation. We then requested your previous invoices to be sent as you were requesting information under a different name and not Cindy Williams. Once the invoices were received, we then checked all your items and replaced them under guarantee. this process was immediate. We do have all our email correspondence to you. Had we initially received the correct details we would have been able to help you a lot sooner. When trying to deliver we were told you cannot afford to pay for your machine. This is a payment we are still waiting for.
We have had many issues regarding non- payment and arrears from you in the past, so please going forward ensure the correct information is supp**** and we will help IMMEDIATELY!
Regards
Kirby
Your machine came in for a service in April, a quotation was sent via email to Cindy and we waited 2 weeks for a reply on the quotation. We then requested your previous invoices to be sent as you were requesting information under a different name and not Cindy Williams. Once the invoices were received, we then checked all your items and replaced them under guarantee. this process was immediate. We do have all our email correspondence to you. Had we initially received the correct details we would have been able to help you a lot sooner. When trying to deliver we were told you cannot afford to pay for your machine. This is a payment we are still waiting for.
We have had many issues regarding non- payment and arrears from you in the past, so please going forward ensure the correct information is supp**** and we will help IMMEDIATELY!
Regards
Kirby
RW
Ryan W's updateReviewer Update
18 May 2023, 09:16 Absolute lies! Reading all the complaints, it is clear that Kirby has no integrity.
The process was not immediate. We have all email correspondence which does not align with your statement. You have all our correct details as our account is with you. We did not say we could not afford it, and we have never had an account in arrears with Kirby, as it is a cash payment account. We are happy to disclose all email correspondence.
The process was not immediate. We have all email correspondence which does not align with your statement. You have all our correct details as our account is with you. We did not say we could not afford it, and we have never had an account in arrears with Kirby, as it is a cash payment account. We are happy to disclose all email correspondence.
RW
Ryan W's update18 May 2023, 09:16
Reviewer Update
Absolute lies! Reading all the complaints, it is clear that Kirby has no integrity.
The process was not immediate. We have all email correspondence which does not align with your statement. You have all our correct details as our account is with you. We did not say we could not afford it, and we have never had an account in arrears with Kirby, as it is a cash payment account. We are happy to disclose all email correspondence.
The process was not immediate. We have all email correspondence which does not align with your statement. You have all our correct details as our account is with you. We did not say we could not afford it, and we have never had an account in arrears with Kirby, as it is a cash payment account. We are happy to disclose all email correspondence.
Kirby Edenvale's replyOfficial
23 May 2023, 13:43 Payment of your service was only received on the afternoon on the 18/05/2023 after your response. You are welcome to contact the office.
Kirby Edenvale's reply23 May 2023, 13:43
Official
Payment of your service was only received on the afternoon on the 18/05/2023 after your response. You are welcome to contact the office.