Disappointed

2 years ago we bought 8 very expensive dining room chairs made for us by Kipekee studio. Not long after the purchase, the chairs started to fall apart (with little to no use, mind you), on account of poor woodwork. This of course wouldn't have been a problem, if they could repair it for us. After months of challenges, they eventually agreed to have the chairs collected for repairs. It has now been two months, and I have had zero feedback on when the chairs are to be returned. They do not answer whatsapps (no blueticks, after 10 messages), they don't answer their facebook queries either. I would not recommend that anyone goes near them, unless they drastically improve their customer service. I fail to understand how companies with promise fail with the basics of communication. Now I have to attempt to recoup the tens of thousands of rands I paid for the unique pieces.