Worst customer service kingsmead shoes

Worst customer service experience ever!!! I bought a boot by them at baywest Mall in August /Sep side, contacted them to let them before the time that the boot was too big could I either get a refund or exchange it for a smaller size. Because it was a sale item the Cashiers said she would need to check with the manager which she did and I was told that I could not refund it but they would order me a smaller size from their store in Durban as they checked and they do have it there. It will take about 4 weeks and I must hold on to the boot I will be contacted when it arrives. I heard nothing from them and called them in the beginning of November and spoke to the manager Dee, who was a bit rude and had ma attitude. She said that they don't do refunds or exchanges, I told her well I called and they asked a manager and was told that information which they gave while I was on the phone waiting. She said that she would check the book and get back to me. I called back after an hour to be told by her that yes she sees it in the book she will follow up and by 4 get back to me with regards to what is happening. Almost 7 days later still no contact called her again she said she was off and will just find out what is happening and get back to me within the hour. It's been 4 days now and I have heard nothing back from her at all. I have to keep calling and following up only to be given a different excuse each time. This is not the way customers should be treated. I will definitely not recommend that store if asked to anyone because of their bad service and what feels like a don't care attitude.

Kind regards Rochelle