Very poor customer service at kingsmead fourways crossing

On Monday 12 August we bought 4 pairs of shoes at the Kingsmead at Fourways crossing. That same week I wore the pierre Cardin shoes for the first time. By the end of the day there was a huge hole in the shoe and my toes were sticking out. Unfortunately by this time we had thrown away the the receipts and boxes. We however returned to the shop they recognized us and asked us to come back with a bank statement which showed the purchase as this was their policy. The last time we went back is when I had the worst shopping experience of my life. We got into the shop and were greeted by different sales ladies who then went on to be so rude to us. • they informed us that they did not have my size left on that particular style. •they asked us to go to another branch or return when they had secured the right size. By this time we had, had enough of going back to the shop so we then asked for any other shoes as replacement even a cheaper pair. • they said no called the branch manager •at this point the manager and 2 of her salespeople started shouting at us. To either get another colour shoes or come back. It was against their policies to give me any other styles.They were so rude and carried on to shout at us for about 10minutes. Trying to force me to either take a different colour (which I did not want) or come back (which I did not want to do either). I have never been shouted at like that and treated like I had just ****** a pair of shoes. We were so angry we threw the shoes on the floor and left the shop.

I then got the number of the area manager who was very helpful and appalled by the behaviour of the staff at the fourways branch. That same day I got a call from the branch requesting my address so they could come and drop off a pair of shoes for me. The branch manager went on to appologise by saying 'sorry it may have appeared we were shouting at you but we werent'. Which basically was not an apology at all. A few days later I got a call to say come and pick up your shoes. By this point I just told them I was not returning to their shop and that they must make a plan if they wanted to replace the shoes. I heard nothing from them in about 2 weeks. I called the area manager again to complain and she says that her staff are telling her that I said that there was no one at my home so they could drop off the shoes. She said she would deal with it. I have heard nothing. I have never experienced such poor customer service. What kind of salespeople shout at a customer the whole shop except for one salesperson stopped to shout at us. They are lying and I am appalled. I do not recommend Kingsmead to anyone. T