Uneducated Staff

We bought a pair of shoes on the 22nd of Feb from the old fort road store. The guy at the till told us 7 days cash back. I came on the 1st of march to return as they didnt have a bigger size. The lady at the till says no. Today is the 8th day not the 7th day because 22nd feb is counted at the 1st day and i must take a voucher. While she was busy i called the kingsmead head office and the lady there says that 7 days is counted from the next day i.e. the 23rd so i can get cash back. Now while on the line with head office the teller heard and she rushed and gave me the gift card. I used my air time to teach these ppl their own company policy. Now after head office says 1st March is 7 days they still dont want to do cash back because they already issued the gift card. I was insistent on cash back. The manager now says i must wait till another customer comes and spends R600 then only she can give me my money because there is no money in their till. What kind of people do u as a company hire? Do u **** all ur customers and tell them 7 days start on the day or purchase????

They eventually made a plan and gave me my money with miraculously came out of the till.

And NO one apologised. NO ONE only the lady from head office that spoke to me on the fone was apologetic. The 1st lady that served me just disappeared somewhere. I waited and waited for them to sort out their own mistake.