substandard service leaders

<p>i purchase a pair of shoes on the 01/12/2016 from kingsmead shoes in value centre springfield . i noticed a latent defect with the sole of shoe only when the item was brought home . i then took the item back to store on the 06/12/2016 for a refund .the cashier insisted on doing a reversal on my commercial debit card .i advised cashier that reversals do not work on such a card ,but the cashier blatently insisted that a reversal is the only method of refund .i was in a hurry and rushed back home ,later on that day i called the store manager (ingrid) who advised that they do a cash refund on debit card transactions .i went on to explain as to what transpired ,she then advised that i would have to wait for a period of 48 hours to confirm such a reversal of transaction .the manager further went on to advise thay if it does not reflect ,i should sort the problem out with my bank as the amout to be refunded would be allocated to a suspense account .i explained that it is such a tedious procedure to follow and that if her cashiers were trained correctly i would not have to endure such problems .the money to date has not been reversed into my account .i am extremely disgusted with the level of incompetance and aptitude of kingsmead staff .</p>