Poor shoe Quality

Good day

Toughees is known to be the best shoe any child could have.

I bet to differ, we bought our school shoes in January 2021 since our son started grade 1

I could send pics, his shoes are in a terrible condition that we need to change them.

Inside the sola is moving, the actual shoe is losing shape and the top is peeling off

Very disappointed,

I have logged a complaint with Tughees and they have redirected me to Kingsmead Shoe in Carnival MALL Where I bought the shoes. Kingsmead is ignoring my emails

May I Please be refunded since Kingsmead does not want to send any feedback regarding my complaint?

Pictures were sent as per the store's Request, till today nothing has happened

Regards