Pathetic service from Megan kingsmead Shoes

Made a purchase online and both items were incorrect, when I called to query it, I was told that they will arrange collection and supply the correct items in the next two days and they dropped the call without getting any information, when I called back, I asked them to check if they had stock as I remember that the one I added to cart was the the last one, then I was told there’s no stock. I asked to speak to someone higher, I spoke to Megan who had terrible attitude telling me “the system does that from time to time” whereby it glitches and items get mixed she also said “well it’s technology” when I told her I was not happy with a response like that and it’s no excuse, she laughed, then quickly stopped when I said it’s not a laughing matter. This service is pathetic there isn’t any customer service, she was not helpful and simply stuck with saying it’s the system. I will never buy from them again neither do I encourage anyone else to.