Formal National consumer Commission complaint to be raised

Well well well, no surprises left in this town with regards to the appalling service levels...not to mention that retailers don't even care that there are complaints about the bad service. Not sure how these retailers stay open for business when customers are clearly taking business away from them due to lack of service. This was my first and last time buying from Kingsmead shoes. I have reported to their support email on 29 December and again yesterday and still await a response. My parcel which was ordered online on 22nd Dec still has not arrived because they choose Pargo as their courier ...do you see the retailer worried about my goods that have been paid for yet are still floating around the country....no....I must do all the running around and following up. Disgusted to the core with both companies so much so that a complaint to the national consumer commission is going to be raised.