YOU JUST LOST A VERY LOYAL CUSTOMER!!

My husband pretty much exclusively shops at KH for clothes and therefore spends a small fortune most months! In addition to shopping in store he often does online purchases. Invariably there are times when one wants to return an item and I have to say that KH has THE most inflexible and ridiculous return policies I have come across! Yesterday I visited a store to return a pair of shoes - unbeknown to me 6 days later than their "14 day return period". At first I was told that I could not be given a voucher by the Pavillion store and should drive all the way to Gateway!!! Seriously?? What other retailer does that??? Then when the store manager realised I was "late" I think she was exceptionally happy to tell me that I could not get a gift voucher! She seemed to be scanning the till slip looking for her "way out". I asked for them to be slightly lenient given the fact that they are the only retailer I know with a 14 day period! But sadly it seems they would rather lose a loyal customer than try and make right by their customers! Such a pity to have such a poor attitude to very good customers! As the adage goes .... a bird in hand is worth two in the bush!!! Well - KH - you have lost an exceptionally loyal customer - this was just the cherry on the top of a few incidents that have left a poor taste and my husband has decided he will no longer shop there! Clever move KH ... go spend more money on an advertising budget to attract new customers??? And it appears i am not alone ... plenty of reviews complaining of similar scenarios!