Kingsley Mall of africa Horror

Dear: To whom this concern I cannot begin to express how upset and disappointed I am with Kingsley heath Mall of Africa. I have been nothing but a loyal client to Kingsley heath for the past 2 years loved the quality of the brand until I had issue with a Jersey I purchased mid-July.

I returned an item back to the store (Mall of Africa) on the 21 July 2020 for an exchange due to the damage on the Jersey (cotton wool was running and it had an opening) spoke to store manager Jayson who agreed to exchange the Jersey after he antagonized me with lots of question. He gave me a commitment that I will have a Jersey on the 25th July since they had no stock at that point in time.

I waited patiently for him on the feedback with no phone call nor an email (Please note this is being two weeks with no feedback from him) today I took a Jersey to my tailor to have it sew because i needed to wear my Jersey to an event I am attending tomorrow at the free-state

Today is the 04 August 4, 2020 I received a call from Jayson (store manager Midrand) after two weeks of no contact and after working hours while I was having supper with my family to tell me that he won’t accept the Jersey back since I sew it! I AM NOT ACCEPTING THIS, THIS IS UNATHICAL AND I AM NOT HAPPY WITH THE LEVEL OF CLIENT SERVICE I AM RECEIVING FROM Kingsley Heath. IF THIS HOW YOU GOING TO TREAT CLIENTS GOING FORWARD THEN I WOULD RATHER FIND ANOTHER BRAND TO BE LOYAL TO

I AM DISGUSTED BY THE LEVEL OF UNPROFFESSIONALISM I RECEIVED FROM THE STORE MANAGER OUT OF ALL PEOPLE, SO DISGUSTED!!!!!!!!