JP
Jacques P

1 reviews | Active since Feb 2021

22 Feb 2021, 08:37

Jeans Size Disparity

Bought my 3rd pair of Ranger slim fit black jeans from Kingsley Heath in Rosebank. My previous 2 pairs were exactly the same size/style or let me rather say supposed to be the same. I took the jeans to the tailor to adjust the length straight after buying them like I always do. When I tried the jeans on I then discovered that the new jean measurements/cut is not the same even though the description on the jean is exactly the same as my previous 2 pairs. I did not bother to try the jeans on when I bought them as I knew exactly what I was looking for. The manager at the store said that I must return the jean. I returned the jean and also took an old pair with to show them the difference. I was then told that they can't assist me as the jean has been altered. My opinion is that I was misled and that the necessary quality control measures were not in place when the store took in new stock.

0
Replies (3)
Kingsley Heath
Kingsley Heath's reply22 Feb 2021, 15:20
Official
Hi Jacques

Many thanks for bringing this to our attention. We would like to make contact with you to resolve this issue. Please email your contact details to *** and I shall contact you. 

Kind regards
Mike
Kingsley Heath
Kingsley Heath's reply22 Feb 2021, 15:23
Official
Hi Jacques

I note Hello Peter does not allow email addresses. Please go to www.kingsleyheath.com and go to the bottom of the landing page and you will see an onlinehelp email address. Send your details and I will make contact

Kind regards
Mike
JP
Jacques P's update24 Feb 2021, 06:17
Reviewer Update
Thank you Mike