KC
KINGSLEY C

1 reviews | Active since Jan 2021

22 Feb 2023, 07:44

I bought a pair of jean on the 31st and got delivered neatly after a week n half unfournately was too bid I requested to be exchanged then i called a lady by tge name of Tracey to send the courier to collect the parcel , the parcel got collected on the 1

I bought a pair of jean on the 31st and got delivered neatly after a week n half unfournately was too bid I requested to be exchanged then i called a lady by tge name of Tracey to send the courier to collect the parcel , the parcel got collected on the 15th of February even now still waiting for a parcel I call Tracey today she only promise me to deliver the parcel on Thursday 23 Feb and no phone call or anything to let me know of the delay . The service is pathetic and won't gonna buy there anymore and won't refer my friends and family to shop there

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Replies (1)
Kingsley Heath
Kingsley Heath's reply22 Feb 2023, 10:31
Official
Hi Kingsley. 
I understand that Tracey has been communicating with you and the replacement is on its way to you. We endeavour to deliver orders within 7 working days. We generally achieve delivery quicker than this. However, certain areas can take longer and this is beyond our control. We trust you are happy with the replacement once received
Kind regards
Mike