Disgusting service from Kingsley Heath

Two weeks ago, I went to a Kingsley and Heath store. I was impressed by their service. If you wanted to try something on, they would put the clothing item in the fitting room for you for when you were ready to try on the clothes. The fitting room was nothing short of amazing, nice leather couch and nice décor. Unfortunately the item we wanted did not fit well so we left. I then went online and found an item that I liked and was just the right size. I placed the order and paid for it in Weds 20 Feb 2019. I then called the customer care line to ask where I could send my proof of payment to. Shortly someone emailed me and I sent the proof to them. Since then I have not heard a single word from anyone at Kingsley Heath. No confirmation of my order nor an email stating when my order will be delivered. They do not respond to their emails. I tried calling customer care on Friday only to get a voicemail saying that nobody was available to take my call. I called their HO and the reception lady send an email to them which they have not bothered to reply to. I also sent 2 messages to them on FB and was told that someone would get back to me. Still waiting. Tried calling customer care again this morning only to be greeted by the voicemail saying there is nobody to take my call. Never have a encountered such bad service. I was so impressed by their stores but seems like that level of service does not filter through to their other channels. Their clothing is not cheap and the amount you pay for an item, you would expect top notch service. This is not the case and they won’t be getting anymore sales from me!