Disappointing Online Experience with Kingsley

As a loyal customer, I'm extremely disappointed in Kingsley's online service, particularly given its premium brand reputation and pricing. My last two online orders have been marred by issues.

Problems Encountered:

1.⁠ ⁠Ordered shirts were available at checkout, paid for, but later found to be out of stock. 2.⁠ ⁠No proactive communication from the online department; I had to follow up on both orders. 3.⁠ ⁠No refund option; forced to select alternative items I didn't want. 4.⁠ ⁠Lack of stock management; limited edition items shown as available despite being out of stock.

Expected Resolution:

As a customer, it's not my responsibility to track orders. I expect:

1.⁠ ⁠Accurate stock availability online. 2.⁠ ⁠Prompt notification of stock issues. 3.⁠ ⁠Flexible refund or exchange options. 4.⁠ ⁠Proactive communication from customer service.

Lost Loyalty:

Despite being a long-time customer, purchasing for myself and gifts, these consecutive failures have eroded my trust. I've requested a call from the management team, but unfortunately, I haven't received one.

Improvement Suggestions:

1.⁠ ⁠Enhance online stock management. 2.⁠ ⁠Implement proactive customer communication. 3.⁠ ⁠Offer flexible refund/exchange options.

Until these issues are addressed, I regretfully will take my business elsewhere.

Regards, Jaco