MM
Miliswa M

1 reviews | Active since Dec 2024

12 Dec 2024, 22:28

Courier IT company

Good evening

Kingsley must do better when it comes to the courier company that they are using to deliver our parcel. We can't always run around looking for our parcel. They don't even call us but when you track your parcel it say they did not get hold of you.

Courier IT is not a good company to deliver our parcels. Everytime I have a parcel I must call them. It's even worse my parcel is from Durban the person who sent it to JHB wrote a wrong address. Now who's fault it is because I did not not write that address. My order was divided into 3, 2 with the right address and 1 with the wring address.

I am not expecting to receive a gift voucher because of the incompetency of the courier company that you are using. We spend a lot of money at Kingsley to receive this kind of service. Kingsley should be working with company's like courier guy not courier it.

I am going on leave and I want my parcel ASAP.

0
Replies (3)
Kingsley Heath
Kingsley Heath's reply13 Dec 2024, 08:41
Official
Hi Miliswa

Many thanks for bringing this to our attention and our apologies for the inconvenience. As per our telephonic conversation, I am investigating the non-delivery and will revert today with a day and time of deliver

Kind regards
Mike
MM
Miliswa M's update17 Dec 2024, 08:35
Reviewer Update
Good morning to Priya and Mike
Thank you so much for your help, I did receive my parcel today. I am so happy with the outcome. Yes I would recommend Kingsley to friends and family.

Thank you
Miliswa
Kingsley Heath
Kingsley Heath's reply17 Dec 2024, 09:00
Official
Great Miliswa. Thank-you for your patience and loyal support. Much appreciated