AR
Andrej R

1 reviews | Active since Jun 2019

17 Jun 2019, 10:01

Deliberate misrepresentation

Do not trust these people. They blatantly misrepresented the process to me and are now attempting to get more money out of me. I initially chose a dedicated container for my move from Johannesburg to Sydney (more expenses but no unnecessary waiting). Then the sales representative sent me this email: "there is a possibility that we can send your consignment with another client who is currently in storage so we could pack yours in April and ship immediately but you would pay for half the container. They are desperate to get their shipment, there would be no delay in shipping and you would basically pay a lot less than taking your own exclusive container". Obviously a no-brainer. What he deliberately neglected to tell was that my container was going to Brisbane and not Sydney. Only after the container was loaded and I'd paid the invoice in full did they send me a shipping itinerary showing my goods were going via Brisbane. I immediately queried this but they said "We are sending the container to port of entry Brisbane and will have your shipment delivered to Sydney". Once again they neglected a very important detail being that it would only be sent once there is another half container load going to Brisbane. My Shipment arrived in Australia 3 week ago and as of today King's local partner in Brisbane has no idea when I should expect delivery but that it will be a minimum of 4 weeks but could be months or years because they need to wait for another half container load.

I am now being told that the only way I can guarantee a delivery time is if I pay more money to have my stuff sent to Sydney. I am literally being held to ransom by these people.

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Replies (3)
Kings International Removers
Kings International Removers's reply20 Jun 2019, 13:19
Official
Dear Andrej, allow me to investigate this and get it resolved. We certainly did not want to create an impression of intentionally misrepresenting the process and we apologize for that. We will get this resolved & deliver your shipment to you ASAP - you have my personal assurance! Rolf Lamers ***ner)
AR
Andrej R's update23 Jun 2019, 09:07
Reviewer Update
Dear Rolf

I really appreciate you personally getting involved to resolve this issue. I think it was more just a complete breakdown in communication which led to this misunderstanding. As I mentioned before, besides this incident I have been exceptionally happy with your team. Thank you.

Andrej
AR
Andrej R's update25 Jun 2019, 04:29
Reviewer Update
Dear Rolf

The delivery occurred yesterday as agreed and went smoothly. Thank you again for personally resolving this issue.

Andrej