1 reviews | Active since Dec 2023
Kings International Removers. Do your research.
<div>I engaged a UK company to deliver a 40-foot container to South Africa, and they subcontracted a local South African company called Kings International Removals for the service. Due to complications in obtaining permits, additional charges were incurred, which we accepted and paid. Once the permits were issued and the container was customs cleared we instructed Kings Removals to transport the goods directly to the delivery address, as communicated to both the UK company and Kings International on October 18th. However, on October 20th, we received an invoice requesting payment for delivery charges. When questioned, Kings International explained that they had to transfer the goods from the port to their own warehouse to avoid additional charges. (Important to note delivery charges had already been paid to Kings to transport goods from shipping bay to our delivery address) We disputed this decision, as our original request was for direct delivery to the address to prevent any additional fees. It appears that Kings International decided to store the goods in their warehouse and impose unloading and delivery charges, which we find questionable. The UK company confirmed that Kings International would not release the goods until we paid these fees, which we consider to be ********* and akin to ransom. Furthermore, we were also burdened with an eight-week storage fee by Kings International. It is also important to note that they may respond with their own explanation, but the fact remains that we clearly instructed them on October 18th to deliver the goods directly to the delivery address. The question arises as to why they deviated from this instruction, unloaded the goods at their warehouse, and charged us storage fees and an additional redelivery charge. We have asked this question multiple times, but they have not provided a satisfactory answer. I would like to share my experience and advise others to exercise caution when dealing with this company. It is also important to note that the various associations associated with their website may not necessarily provide consumer protection or any help in resolving your issues so unless you are able to engage lawyers stay well away from using this company. It is also crucial to do thorough research before engaging with any service provider, as these associations do not guarantee a satisfactory experience. This company has held us to ransom and caused significant inconvenience. If you are sending your personal belongings be extremely cautious as when they land you will unapproved charges without any agreement in place they have this sense of arrogance where they know they have you’re goods so you’ll have no choice but to pay. There is no such thing as dispute resolution! </div>
We regret to hear about the challenges you experienced and would like to address the concerns raised.
Kings International follows industry-standard practices to ensure the efficient handling and delivery of goods. In this instance, the decision to transfer your shipment to our warehouse was made to prevent further port-related charges, a standard measure taken to avoid additional costs for our clients. While we understand your preference for direct delivery, logistical constraints sometimes necessitate operational adjustments.
Regarding the additional fees, these were reflective of the unforeseen changes in the process and were communicated transparently. We recognize the frustration this has caused and assure you that such measures are never taken lightly. Our intention is always to ensure the secure and timely handling of goods while keeping our clients informed.
As for the associations mentioned, these affiliations reflect our adherence to professional standards and best practices within the removals industry. However, we understand your concerns and are disappointed that your experience fell short of expectations. Dispute resolution is an essential aspect of our operations, and we are always open to dialogue to achieve a fair outcome.
We take your feedback seriously and will review our processes to identify areas where we can improve communication and service delivery. Thank you for bringing this to our attention, and we hope to regain your trust in the future.
We regret to hear about the challenges you experienced and would like to address the concerns raised.
Kings International follows industry-standard practices to ensure the efficient handling and delivery of goods. In this instance, the decision to transfer your shipment to our warehouse was made to prevent further port-related charges, a standard measure taken to avoid additional costs for our clients. While we understand your preference for direct delivery, logistical constraints sometimes necessitate operational adjustments.
Regarding the additional fees, these were reflective of the unforeseen changes in the process and were communicated transparently. We recognize the frustration this has caused and assure you that such measures are never taken lightly. Our intention is always to ensure the secure and timely handling of goods while keeping our clients informed.
As for the associations mentioned, these affiliations reflect our adherence to professional standards and best practices within the removals industry. However, we understand your concerns and are disappointed that your experience fell short of expectations. Dispute resolution is an essential aspect of our operations, and we are always open to dialogue to achieve a fair outcome.
We take your feedback seriously and will review our processes to identify areas where we can improve communication and service delivery. Thank you for bringing this to our attention, and we hope to regain your trust in the future.