JU
Janine U

1 reviews | Active since May 2017

17 May 2017, 18:24

Very bad customer services

<p>Brought a bed and then return it after 2 days, the shop delivered the floor bed as a loan bed and both beds differ although it should have been the same bed. We then asked for a refund and waited nearly 2 and a half months. They eventually paid us back 75% and told us that there was nothing wrong with the first bed although we took pictures of all the defects. We are so unhappy with the hole process and as the customer you have to phone the shop daily or there headoffice in Bloemfontein and still our query is still not sorted out. They also dont tell you that you will only recieve 75% of your money back if you are not happy. I will not recommend anyone to buy beds from them.</p>

0
Replies (1)
King's Comfort
King's Comfort's reply20 Oct 2018, 13:40
Official
Hi Janine

We sincerely apologize for the poor purchasing experience you encountered in the past. We have been hard at work over the last year improving our processes and customer satisfaction is our top priority. You can now reach us directly on ***for any complaints or queries.