Poor Service from King's Comfort Bedshops

My partner and I bought a 3/4 base set for our 4 year old daughter from King's Comfort bed shop at the Diamond Pavilion Mall, Kimberley, Northern Cape Province on Saturday, 18/8/2018. They pride themselves of the "same day delivery" and 15 years guarantee on their base sets. The base set was delivered late on Monday, 20/8/2018. Firstly, there was no delivery note to confirm delivery and receipt of the item. Secondly, when we took off the plastic cover an hour or so after the delivery, we found that the matrass has a gaping hole. On contacting the shop the following day, we were told that the bed would be replaced with the similar one. However, that proved to be a difficult task. We were sent from pillar to post and no one wanted to take responsibility. On confronting the sales- person, we found out for the first time that the shop does not accept returned goods regardless of the duration and the condition they were in when delivered. This is strange and is against Consumer Protection Act. They offered to stitch the hole in the matrass instead but that is not what we want. We want to cancel the agreement and get our money back. The shop refused to take the base set back and claims that "there is nothing wrong with the matrass". This shop is very pathetic and seem to be ******** of the statues of this country as far as consumers are concerned. They can't flout the rules at willy nilly! We have since taken the matter to the Consumer Court in an attempt to resolve the dispute.