Poor Service at King's Comfort Mimosa Bloemfontein

26 June 2018 I walked into King's Comfort at Mimosa In Bloemfontein looking for a bed. Was assisted a young lady Kamogelo, who told me they offered lay-byes. I then put down a deposit , committing myself to the sale.

Little did I know that I would be sent from pillar to post when I eventually paid up. The Bed was R4 300, I put down R700 to start with,,then on 27 August 2018, paid the balance of R 3 700. All this was paid by cash, except for R700 which I swiped for. I was then told that my bed was only going to ordered on the day (27 Aug), but I shouldn't worry because they had plenty stock, I could collect any day from their warehouse. 28th came and gone, 29th came and gone, I kept calling and calling, and every time Kamogelo told me that someone from the warehouse would confirm time of collection, but no one ever called. Not Kamogelo, not the warehouse, every time I was told someone would get in touch with me by close of business, and that never happened.

Friday the 31st I went back to the shop, to demand my bed, or my money back. When they couldn't confirm whether I can collect my bed on the day, I asked to cancel the deal and get a refund, I was asked to complete a form and told that the process will take 10 working days.

Somehow my intuition told me I was going to batttle with this shop. I immediately went shopping for a bed elsewhere, where I got a better deal and service altogether, paid for it with money I didn't even budget for, with the hope of getting my money back from Kings Comfort in 10 working days as promised.

10 working days came and went, followed up with Kamogelo she said she would follow up and get back to to me, but she never did, nothing new there. Asked to speak to the person responsible to payments / refunds (Yolande).

Yolande was surprised that I'm expecting a refund, as she received absolutely no paper work or refund request regarding this matter. She referred me to Albertus, whom is in charge of the branch. He asked for my receipts, which I sent to him immediately and said he would get back to me the following day, he never did, I kept calling and every time he promises to get back to me, and he guess what? He never did. I'm assuming this is how Kings Comfort operates. No sense of urgency and no care in the world about customer service.

Today 20 September, I follow up AGAIN with Albertus, who told me he is busy with my credit and world get back to me, but he is waiting for something, I asked what exactly is that something was, and he told me there has been theft in their store and my payment cannot be traced.

I'm the mean time I called Yolande to check how far she was with processing my refund. She told me she had still NOT received anything from Albertus in terms of payment or the go ahead.

It is so dispecable how I have been sent from pillar to post with getting my money back. I spoke to Albertus again , seems like this has become my daily job.

I have absolutely no idea how theft in the store can be my problem, there is absolutely no way I would have proof of payments, by way of receipts if I had not made any payment.

I'm not even going to allude to the inconvenience that has been caused thus far, the plans I've had to change and postpone with family and friends , just because of *********** people at Kings Comfort.

Needless to say, I'm not the only unhappy customer, as the last time I went to the shop there was a gentleman who was also demanding his money back because of lack of service delivery. He was also told that his payment cannot be traced. This is autrocious, is Kings Comfort running a **** at our expense?