No delivery - difficult to get a refund.

I put down money as layby for a bed on the first of September. I spoke to the sales lady that I would pay the full amount once she has the bed in store and ready to deliver - she agreed to that. I was supposed to get the bed at the end of September. The first excuse was that they were moving shops from one space to another within the Springs Mall. She promised that I would get the bed the following Friday - I agreed to it. The following Friday, she calls and tells me that her area manager canceled all orders that were supposed to come through to the store because there was "no electricity" ( Not sure if that was the warehouse or..). She provided me with the manager's number, her phone was off. I then went to the store after concluding that I don't want the bed anymore.

I spoke to her and she understood. Requested the documents she gave me, my ID and bank card - since I swiped the amount. She app**** for the refund and showed me everything after requesting my banking details. I went to the store almost three weeks later (I was informed that their refunds take up to two weeks), the man I found in the store searched and confirmed that the email was sent on the 14th of October. He then gave me a number to call and find out why haven't I been refunded if the policy states two weeks. I called the number and a lady by the name of Renita told me that she will load the refunds the same day. I have been following up with her till today. She has been telling me that her boss hasn't released/approved. The lady is not answering her phone now.

I even had to buy a bed from another shop while waiting for the refund.