Kings comfort Bed shop - Very bad idea.

Have a very bad experience with kings comfort. I bought a mattress 4 months ago and it has a year warranty. It already broke in 4 months time. I can't sleep through the night because the springs of the mattress push against my body. We already went 2 times to the shop to report the situation. We bought the mattress at fleurdal and went the first time there to report it and the worker that works there told us that the warehouse will come and have a look at the mattress in 2 weeks time. They did not show up in 2 weeks time. So we went there the second time but the shop wasn't there anymore. So we went to the mimosa mall kings comfort. And there the same person that worked at fleurdal were at mimosa. So we asked her again why the people were not yet come to have a look at the bed. She said that she will make a plan so that they would come that very same week. Still they weren't there that week. So we called them the next week. The shop did not answer their phone. So we called the warehouse. We made an appointment for 11h00 the next morning. They did not show up at 11. I called them at 12:30 they said that they needed to go to bethlehem to deliver an order. But I mean I had an appointment with them. So they said they will be here at 3h00. Still they did not arrive. They only got here at 17:45. They wasted my time a lot that day. When they looked at the bed they said that they would give us a call the following day to make further arrangements. And guess what?? THEY DID NOT CALL. It is now almost a week later. They still dis not call. I don't know what to do anymore. Because they waste our warranty time. And they waste my time. I don't even want to give them 1 star.