1 reviews | Active since Jul 2017

07 Jul 2017, 22:30

INSOMNIA BY KINGS COMFORT- Bloemfontein

<p>I am totally disgusted with the response and treatment from you guys. I purchased a bed cash, the bed had factory defaults and was replaced in 3 months. I put in more money as advised for a better bed which also had a default and was replaced. 3 months later the same problem. I requested a refund due to the inconvenience you guys have put me through leave alone the products that you are selling to the public. My bed was removed by kings comfort on the 29 June 2017 and my refund was promised on the 30 June 2017. It was then advised that the refund can only be done via eft!!! Why I don't know when it was a cash purchase. Then I was advised as per return policy of the company it can only be done within 7 days. I have contacted the store several times but are given the run around!!! I don't seek anything that's not mine. Till date I have received no refund. In the meantime I'm residing at a guest house as I don't have a bed. Will kings comfort refund my money at the stay in guest house. The director or manager Andre avoids my calls. Your pathetic service and sorry excuse of a dream sleep is more like a living nightmare!!!!!. I WANT MY MONEY. STOP DECEIVING THE PUBLIC!!!!</p>

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Replies (1)
King's Comfort
King's Comfort's reply20 Oct 2018, 13:40
Official
Hi Nivashini

We sincerely apologize for the poor purchasing experience you encountered in the past. We have been hard at work over the last year improving our processes and customer satisfaction is our top priority. You can now reach us directly on ***for any complaints or queries.