BEEN DEALING WITH THIS FOR ALMOST A YEAR!!!!!!!!!!!!!!!!!!!!!!!

<p>Good morning,</p> <p> </p> <p>I am just shocked with the service I have received from KING’S COMFORD!!! Over a month, it will be “A YEAR” that my complaint has been going on. First the first couches I have received was damaged, wet and dirty!!!! Than I received other couches… After two months of having them the Zips broke, the material was of such quality that whenever you seat on the couch it would leave an ugly mark, it was just bad because I can recall asking the sales lady at Mimosa mall if that would happen and she assured that “King’s Comfort” uses special material etc. I struggled to get to the bottom of it, after two months my couches were replaced… after waiting another month for me to receive it, I received different couches, When I asked why the couches were different and much smaller I was told that the suppliers were changed… According to everyone they said I was supposed to be informed that it wouldn’t be the same couches. The delivery guy than called me and said “he is sorry” he thought he “mentioned” it. After all the drama and disappointment, having to call the store EVERY WEEK ETC ETC ETC ETC. I was just so tired having to talk to 5 people and no one does there job. After receiving the new, different and smaller couches. I have called the branch so many times for a document that shows the couches have been changed and that the warranty date has also changed. So many of the workers took my e-mail but it is 4 months later and I still have not received it. Whenever I asked to talk to a manager I was told his in a “meeting” I have laid complaints on facebook just so I can get assisted. I am also not happy with the quality of the couches, the sample couches I saw in the store was great and strong but I don’t know, your suppliers are not of the best too. King’s comfort WAS such a great company, one of the greatest companies but I am extremely angry and disappointed.</p> <p> </p> <p>I do not have the strength to do this, I remember my daughter was 5 DAYS OLD when I bought the couches, she’s turning 1 YEAR in august.</p> <p>SO I HAVE BEEN STRUGGLING WITH KING’S COMFORT ALMOST A YEAR! At this stage if I need to get a refund than it is okay but I am just done dealing with this company. I Have spent so much money on telephone calls. I have been trying to get through to the branch that I was dealing with the last time 086 ********** but I am not getting through. I really can’t do this anymore it is very frustrating!!!!!</p> <p> </p> <p>Something should be done, the customer service sucks!!! I HOPE THAT THIS E-MAIL WILL BE TAKEN SERIOUSLY</p>