A unsatisfied Client
I bought a bed from Kings comfort this year 2018, the service in the shop was wonderful. But when it came to a complete it seems that they do not want to help you. I have an issue with the bed that I bought from them. I lodged the complaint and was contacted by them. Was asked to take photo's and send them. Did all that was asked from me, this is now two month ago, I have not received any response on this. Now my question is: "Are they going to wait until my warranty has expired or are they not going to exchange the bed as requested?"
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King's Comfort's replyOfficial
02 Jan 2019, 12:07Hi Gerda
We are looking into this for you and you will be contacted by someone from our company. We did receive the photos you sent and they have been forwarded to the relevant department. Please also note that your bed has a minimum warranty of 10 years.
Kind Regards
King's Comfort
We are looking into this for you and you will be contacted by someone from our company. We did receive the photos you sent and they have been forwarded to the relevant department. Please also note that your bed has a minimum warranty of 10 years.
Kind Regards
King's Comfort
King's Comfort's reply02 Jan 2019, 12:07
Official
Hi Gerda
We are looking into this for you and you will be contacted by someone from our company. We did receive the photos you sent and they have been forwarded to the relevant department. Please also note that your bed has a minimum warranty of 10 years.
Kind Regards
King's Comfort
We are looking into this for you and you will be contacted by someone from our company. We did receive the photos you sent and they have been forwarded to the relevant department. Please also note that your bed has a minimum warranty of 10 years.
Kind Regards
King's Comfort
's updateReviewer Update
20 Feb 2019, 12:07Well two months down the line and still I do not have any response as promised. So what now, what's happening? Must I go to the papers to get any response out of this company? This is just unexceptionable my money was good enough but now I need them to come to the party and they are not willing to do their part. I need to get a good nights sleep but I can not because of bad workmanship. I need this sorted out now, so please call me
's update20 Feb 2019, 12:07
Reviewer Update
Well two months down the line and still I do not have any response as promised. So what now, what's happening? Must I go to the papers to get any response out of this company? This is just unexceptionable my money was good enough but now I need them to come to the party and they are not willing to do their part. I need to get a good nights sleep but I can not because of bad workmanship. I need this sorted out now, so please call me