CAUTION: Kings Beach Cottages in Gqeberha

September 2024 Excited to be visiting PE again in September this year (2024) and also anticipating another trip to the same location in December this year, we booked at Harbour Cottages for both stays paying both amounts up front in good faith.

Upon our arrival at Harbour Cottages, Sayre Road in Humewood, we couldnt find the place and had to call the listed number only to find out that we had to go a few roads away to Kings Beach Cottages in Cathcart Road. We made our way there and wound our way up a steel outside staircase to a room under a covered portico - which as we found out the next morning, leaked all over the tiled floor and we were frightened of slipping ... but that's not the major issue - it was the actual room.

The room called "Breeze" was a disaster: - the bedside lights were both broken (fire hazard due to the impacted cabling) - the pillows had large oil stains on them (from some greasy/oily head) - the bed itself had glitter on the sheets (obviously not changed) - the shower had mould all the way around it - one of the soap dispensers was broken - the thin bedroom carpet was curled up on the corners (tripping hazard) - the security gate didnt close and would not latch (security issue) - one of the two chairs in the room was broken - the small couch in front of the bed had numerous large stains on it that appeared to be either urine, vomit or some other secretion

We called the night manager who happened to be on duty and showed him. He then contacted the person in charge of the cottages who is apparently the GM. We spoke to her and she managed to move us to another room which was far better. I think we were given the worst room in the establishment and were horrified that they could actually even offer this to us without shame.

In light of the fact that we were given such a shoddy room in the first place and that we had to complain about numerous issues, we decided to cancel our booking for December with them thereby giving them a full 3 months notice that we would NOT be staying with them.

Then the battle for the refund began with the GM who constantly blocked and hedged ... wasted phone calls, irate discussions, empty promises, constant ducking and diving by the GM and no willingness to provide the contact numbers of the accountant nor the owner, have resorted in us having to go legal with the matter.