KingdomWorldTour Failure To Refund CapeTown cancelled show

Its been 3 months now since the capeTown MaverickCity kingdom world Tour has been cancelled and till now I have not recieved my Refund. The feedback email is always giving excuses of how they are encountering problems with paypal. Theres not even an email they reply to when i email them. So disappointed and sad because why are am i getting such a poor experience from a Christian Group? I have honestly been patient but right now they are taking advantage.