Bad experience!!

Hi Folks,

At first the customer service was exceptional at the point of sale.

Thereafter once the contract is signed and finance is completed! All outstanding items promised takes forever to get sorted out. You have to do multiple follows-up's and chasing after the representatives of King of Cars Premium (648 Trichardt Rd, Beyers Park, Boksburg, 1459).

The key highlight for me was the fact that a fee of R3000 gets billed to the finance for a Cartrack device that is supposedly installed, and told to me that Cartrack will call me to change the login details.

Only to find out that no device is installed, and Cartrack calls you to come install a tracking device. In this way its a R3000 fee for a referral to me.

The question remains, why is there a charge of R3000 if no device is installed, and if you opt to install a device with another tracking vendor the R3000 fee is refused to be reimbursed for the cartrack device.

If you have a tracker from the get go, refuse to pay for the cartrack device they supposedly install.

Very bad experience I will recommend you stay far away.

@Sifiso Mntungwa thank you for your help in trying to be the mediator and sort out the outstanding items promised.

@Chante Raftopoulos - I would seriously advise you to suggest to the company to send you for customer service training, as its key skill when you deal with customers on a day to day, specially when it comes to finances.