Please replace my bed cous im getting paralyzed due to its defective nessits been very long time and i m no longer working

I bought your brand cash on January 2013,i have since been complaining about the quality and nothing has been done. Im sent from Pilar to post, they records are not showing cous1 of the shops bought a group of other shops and they lost the info. I also lost the slip due to relocation. I need a new bed as im now suffering from the spine due to tbe defections of ther bed and i cnt afford 1. I was unfairly treated