Faulty bed

I bought a king koil bed from beares Arcadia last year February and it started giving me problems, i reported the matter to beares in November last year and I have been passed from pillar to post with no one resolving my problem, whats worse is they cant even give me a timeline as to when this matter wil be resolved. My reference number is 229262, I have sent the proof of purchase and ID but still no feedback. Can someone please get back to me