Kimona Holdings

****mers - Kimona Holdings (Pty) Ltd

WORST EXPERIENCE WITH A SO CALLED "LEADING MANUFACTURER" I honestly wouldn’t even give this company one star—this has been an extremely disappointing and frustrating experience. On 16/01/2026, I placed an order for the manufacture of green jumpsuits. When the items were delivered, the sizing was incorrect and far too small. I was assured the issue would be resolved within two days, but that never happened. After repeated follow-ups with no meaningful feedback, communication became increasingly difficult. The owner, Kim, blocked me on WhatsApp, leaving me unable to reach her directly. I then communicated with her assistant, who only responded on 24/03/2026—more than three months later—stating: “Morning Lizanne. I’ve just spoken to Brandon regarding the alterations. Unfortunately we will not be able to do any alterations as we are swamped with work, therefore we will have to refund you on the 20 jumpsuits.” As of today, 22/04/2026, I have still not received any refund. This situation has caused financial strain on my business as they basically stole my money. I cannot recommend this manufacturer based on my experience. Payment was taken promptly, but the product was not delivered as agreed, and the promised refund has not been processed. Despite sending a formal letter of demand, there has been no response or communication. I am now considering further action through the appropriate legal channels such as opening a *****/Theft Case as well as taking them to Small Claims Court where i will not only sue for the amount that was paid but also for the fact that my company took financial strain. I would strongly advise others to proceed with caution - DO NOT USE THIS MANUFACTURER