worse ever service
<p>I am very unhappy about the service I got.claire from Kimberley Clarke careline was so rude that she put the phone down after the attitude we got.i had a problem with the diapers that caused a severe rash and the rash got infected.i had to spend so much money including days off work to get my son sorted.its was painfull for him.this has caused us to go and borrow and have unnecessary cost that we could not afford at the time.i was unhappy and spoke to a few people who is willing to testify and say what's happening.claire has paid monnies to a person that had one two daipers.then she would replace or pay the full packs value.this lady gas shown me bank statements and she has shown me all the emails that was send from Claire and there is two recorded calls.i also have all our call recorded.this matter went through to the director and his legal member but he and he's legal member could not even agree to something.when the legal member said no the director said yes.because they knew they were in they wrong they replaced the daipers money and a day or two after my son was admitted to hospital because the rash got infected which resulted into more cost.i let them know and the director said he doesn't believe this and they leave it there.i asked for legal team contact numbers from there side because i know this is worth a case up until today no legal team number.instead they send me the secretary number.i then also asked for the directors number or email address and the refuse to give it.i have all the emails as proof.however this has resulted that I give out more then 6720 rand.the daipers has also been tested on the twin girl and she got the same rash.they wanted to collect the daipers leaving me with nothing which I felt was unfair and in the case where I would need proof of this daiper like now.the director said they will arrangepick up but never did untill I contacted them again.the correspondence I believe its not from the director because this was send via the careline.its been weeks still no apology from Claire.who is a manager there.there is another two ladies who has dealt with Claire and is willing to testify.i asked them to write statements and have it certified by the police.i have also asked for a bank account so that I can deposit the 1450 paid to me as they know they were wrong.its been more then two weeks haven't received it.i believe that they should treat all customers fair and not the one different to the other.we are all purchasing the same product.claire also made it clear what the process is until another careline advisor gave her own idea of what the process is.this I also have on email.an estimate of four thousand was paid to the one lady and all she had to do was send two or three diapers evrytime.what does this tell you.an this ladies child did not even have a rash.i think its pathetic.bank statements prove it.ive even send themm the amounts I needed to pay at hospital and doctor.this is so wrong but once again it comes from the top management and says alot about it.this is what I want the work to see how certain people get helped when they dont really need help and how the people that needs help dont get the help.why is there a careline then.worse service ever.if you the company has set rules and visions I dont think this will happen.this case will only be closed one ny money has been paid in full minus the amount I have already received or I will pay that.and I want a letter stating this is why they pay it and I sign it then this matter will be considered closed...</p>
We are aware of a situation with a consumer whose baby has experienced a severe nappy rash. Our foremost concern is always the safety and wellbeing of the people that use our products and we have been working with the consumer to understand as much as we can about what has happened. In order for us to progress the matter further, we require the product that has allegedly caused irritation to be returned from the consumer so we can conduct further testing and analysis. We have requested the consumer to return the product to us, however, we have not yet received this product and cannot progress this matter further until we have received the said product. At Huggies, we are committed to making only safe products that meet and exceed the needs of the families that use them and our diaper manufacturing process is continuously evaluated to ensure that it is of the highest quality.
Kind Regards
Huggies Customer Care Team
We are aware of a situation with a consumer whose baby has experienced a severe nappy rash. Our foremost concern is always the safety and wellbeing of the people that use our products and we have been working with the consumer to understand as much as we can about what has happened. In order for us to progress the matter further, we require the product that has allegedly caused irritation to be returned from the consumer so we can conduct further testing and analysis. We have requested the consumer to return the product to us, however, we have not yet received this product and cannot progress this matter further until we have received the said product. At Huggies, we are committed to making only safe products that meet and exceed the needs of the families that use them and our diaper manufacturing process is continuously evaluated to ensure that it is of the highest quality.
Kind Regards
Huggies Customer Care Team
the half of the cocern or let me sauasasthis is not a matter of what has been explained.this is a matter of never receiving a apology and the director and it team all having different views as to what is the correct procedure.what about not being able to provide me with the numbers I needed to contact the legal team or their director.they also did not want to provide me with the directors email address.why is this as the director last dealt with it.this is not rightmehy is only one issue address in the responding of the complained.why is it that the director decides that this case is close and when I said what I said there was no more correspondence's.I am keeping from the product should this be a matter of they not doing what they said then I still have proof of the product which I do believe will soon be in the news paper and a court case.why isit that I needed to put a complained from them to hear from them.this is unacceptable I believe.they just cannot agree on something as a team.Claire,Alice and the director and his laywer all have different views and different procedures.is the company not suppose to have one procedure that all staff needs to stick to.this is not as they make it sound.there for I have the recording as to how Claire dealt with us.its that ur company standards.if it is I think it's pathetic.what about us as consumer.what about the money we spend to buy these products.what about the inconvenience the product caused.what about claires behaviour that also caused inconvenience.what about how we have been treated.what about past consumer that got reimbursed for nothing and they did not even have a situation like mine.is she being different.and why am I being treated like this.what Isi that makes the others special to mine.this is mistreating a consumer cause my money is just as good as all the other consumers purchasing your product.and i think I have had enough I will write a report and ask everyone I onow to post it as this is well within my right.im so tired of all of this.i have spoken to a newspaper already and I will go ahead this is so bad.and this is how u respond by only responding to what u want to.why don't u respond to all the concerns raised above.you at Kimberley Clarke careline is all a bunce of ***** awhen it comes to procedures all making their own procedures.also have a look at all the other complains on ur products in not the only one.as your so called laywer said you make thousands os diapers in a hour and the daipers never get a chance to even go wrong for a second.is that guy in ur mill 24/7 to check his assumptions.no he I not..i think we should finally go to court so I can sue your company for so much more.
the half of the cocern or let me sauasasthis is not a matter of what has been explained.this is a matter of never receiving a apology and the director and it team all having different views as to what is the correct procedure.what about not being able to provide me with the numbers I needed to contact the legal team or their director.they also did not want to provide me with the directors email address.why is this as the director last dealt with it.this is not rightmehy is only one issue address in the responding of the complained.why is it that the director decides that this case is close and when I said what I said there was no more correspondence's.I am keeping from the product should this be a matter of they not doing what they said then I still have proof of the product which I do believe will soon be in the news paper and a court case.why isit that I needed to put a complained from them to hear from them.this is unacceptable I believe.they just cannot agree on something as a team.Claire,Alice and the director and his laywer all have different views and different procedures.is the company not suppose to have one procedure that all staff needs to stick to.this is not as they make it sound.there for I have the recording as to how Claire dealt with us.its that ur company standards.if it is I think it's pathetic.what about us as consumer.what about the money we spend to buy these products.what about the inconvenience the product caused.what about claires behaviour that also caused inconvenience.what about how we have been treated.what about past consumer that got reimbursed for nothing and they did not even have a situation like mine.is she being different.and why am I being treated like this.what Isi that makes the others special to mine.this is mistreating a consumer cause my money is just as good as all the other consumers purchasing your product.and i think I have had enough I will write a report and ask everyone I onow to post it as this is well within my right.im so tired of all of this.i have spoken to a newspaper already and I will go ahead this is so bad.and this is how u respond by only responding to what u want to.why don't u respond to all the concerns raised above.you at Kimberley Clarke careline is all a bunce of ***** awhen it comes to procedures all making their own procedures.also have a look at all the other complains on ur products in not the only one.as your so called laywer said you make thousands os diapers in a hour and the daipers never get a chance to even go wrong for a second.is that guy in ur mill 24/7 to check his assumptions.no he I not..i think we should finally go to court so I can sue your company for so much more.
you Say in ur reply you foremost concern is the consumers wellbeing.Is this how your companies management treat the wellbeing of consumers.this is the worse custmer service ever
you Say in ur reply you foremost concern is the consumers wellbeing.Is this how your companies management treat the wellbeing of consumers.this is the worse custmer service ever
when my representative calls the involved parties and they are now in hiding.she had a few questions for Claire and now Claire is always in a meeting or she is not in.she now also got john Clarkes private number by company secretary and they did not want to give me his office email or office number.instead they send me a legal letter thinking that if they threaten me I will keep quiet instead I've gotten alot of laywers wanting to do this case because the careline tram has also **** about alot of things.this is so bad for the company.i will expse them for the things they do to certain people.maybe I'm not white enough to be helped like the other people.huggies and Kimberley Clarke people those that is involved that's hiding.just remember that the truth shall set u free
when my representative calls the involved parties and they are now in hiding.she had a few questions for Claire and now Claire is always in a meeting or she is not in.she now also got john Clarkes private number by company secretary and they did not want to give me his office email or office number.instead they send me a legal letter thinking that if they threaten me I will keep quiet instead I've gotten alot of laywers wanting to do this case because the careline tram has also **** about alot of things.this is so bad for the company.i will expse them for the things they do to certain people.maybe I'm not white enough to be helped like the other people.huggies and Kimberley Clarke people those that is involved that's hiding.just remember that the truth shall set u free