Very disappointed with huggies

I've bought huggies dry comfort jumbo pack only to find that on most of them the seal comes off before even using them. I called and reported the issue. They said I should sent them an email explaining what was wrong and send them pictures. They then said they'll revert back to me within 10 days, I've sent them a follow up email still nothing. It's been more than 10 days and no one is responding to my emails. My| Case Number | ***2