SHOCKING CUSTOMER SERVICE KIMBERLY CLARK SA.

Shocking after sales service, I bought new born nappies (Huggies) and there were reject nappies in the pack,it still had tape on it, the product wasnt even completed. I contacted the customer care and they gave me a bunch of instructions as to how.I must submit my complaint which I did. They then aent me another mail saying the case has been closed yet NO feedback apology no explanation. I then got a number of a lady who apparently would assist and she promised to investigate and come back to me. She also hasnt come back to me after sending her numerous messages eventually after threatening to take matter further and go to social media she responded and said she handed it over to the "team" still todate no one has contacted me. I find this to be very unprofessional and unacceptable. This matter has been going unattended since October 2022.