Kimberly Clark's Quality Issue ??

I recently bought a few bales of Baby Soft toilet paper. Instead of buying my normal 9 or 18 packs, I bought the bulk packs. I noticed that there was a deterioration in the softness in the toilet paper. This is the reason I purchase Baby Soft; I like the feel of it. This is a well trusted brand, however when I raised the issue with management, I received a zero out of 10-customer service. First of all, there is no complaint email that the customer can use to lodged complaints, I had to phone. The guy I spoke to was cold and I felt that I was treated as a number. They requested pictures of the bales of toilet rolls I have - however I needed someone to feel the toilet paper as I raised a concern regarding their quality, the so-called softness I'm used to. After all the above that was funded by a customer; I received a R64,99 coupon. This is not even the price we pay for a 9-pack toilet prices. I'm upset about the way I was treated, the outcome and the fact that big companies like Kimberly Clark get away with treating their customers like nothing. With high cost of living, I expect to get value for my money!