Impossible to report a faulty product

I tried to submit a faulty pack of Huggies nappies I purchased. Each time I followed the instructions to submit the correct images with the reference number. I sent 6 emails with different pictures and each time got the same response that the images weren't clear enough (even though they were perfectly clear on my side). It seems like they have an automated response so that you can't actually log your fault? Reading the other reviews with the same problem makes you wonder if they are intentionally making it impossible to submit a complaint. Ref#**********04F-FFI