HUGGIES PUTRID CUSTOMER SERVICE!!!!!!!!!!

I am utterly disgusted by the service that I have received from Huggies Customer Service Complaints department "KIMBERLY CLARK"!!!!

Never in my life have I experienced such bad service, the way I did with this company.

I have lodged a complaint with regards to the diaper velcro tie that broke off every time I changed my baby, upon putting on the diaper and tying it. Which means that this batch was either a extreme poor quality or a manufacturing fault. I have followed their requirements of guidelines and was advised on multiple occasions that I did not adhere to their guidelines.

I have been using this product for the past almost two years now and this was the first time experiencing this issue, which raised concerns as diapers does not come at cheap price!

This morning I have received their correspondence which was as follows:

"Thank you for reaching out to us and for bringing your concerns to our attention. Unfortunately, we were unable to efficiently process your complaint. The information that you provided was not according to our guidelines. Despite repeated attempts from our side to reiterate the exact information needed in the requested format. We are, therefore, unable to process your complaint further and we will be closing your case. We kindly ask you not to send any further information and photos, as this will not impact the outcome or affect our decision. Thank you for your understanding and cooperation. Best wishes, Andrea Consumer Services Department Kimberly-Clark EMEA"

I am not sure whether this is their way of saving their company costs or if they just don't care about their consumers.

I am beyond livid about this, as I ran into a loss with this pack of diapers and cannot return to the store as it is a manufacturing fault, or so I've been told.

I will do everything that I can to take extra measures, as I refuse to leave it at this! I am not an unreasonable person and would have understood, if this was done in an orderly manner, but my complaint was just bluntly dismissed. :e