jJ
jasewparsad J

1 reviews | Active since Mar 2017

11 Apr 2017, 11:10

Huggies Pants - Attention MOMS do not use Huggies for sensitive skin !

<p>A month ago i bought a pack of Huggies Pants out of desparation (I usually use Pampers Premium) for my baby who weights almost 11kg. I bought a size 5 (girls between 11-18kg) so that it would be comfotable.</p> <p> </p> <p>Within 2 hours of wearning the pants my baby developed 2 blisters on her thigh and croch - she was screaming blue ****** as she walked around, that's how i knew something was wrong. These were not normal chafing wounds but chemical burns (see attached photos). It's impossible to develop such hug blisters in two hours.</p> <p> </p> <p>The next morning i called the Huggies call center (11 March 2017). They said they will pickup the pants and access. It's been a almost a month and no one has been here collect. I phoned twice more. Kimberly-Clark Huggies clearly do not care about their customers well being.</p> <p> </p> <p>MOMS Beware! If your baby has sensitive skin DO NOT use pampers pants, i spoke to another mum, who has the same story. </p>

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Replies (2)
Kimberly Clark SA
Kimberly Clark SA's reply11 Apr 2017, 11:21
Official

Good Day

Thank you very much for your comments. We value our Customers and their feedback and take matters like this very seriously. We will follow up with our Team and they will be in contact with you directly to assist you further.

Kind Regards

The Huggies Customer Care Team

jJ
jasewparsad J's update07 May 2017, 21:03
Reviewer Update

Hello, I am still awaiting a response regarding the assessment of the huggies pants and what caused the blisters!

I was refunded R140 by the call center- I don't give a damn about the money. I want an explanation for the suffering my baby went through.

I trust this query has not been closed.