Huggies Gold Nappies ... Customer service

Your customer service is atrocious, after complaining about a batch of nappies I had to send photos with a reference number, no problem with that however the example provided was impossible as the example was og dey comfort and not huggies gold. Nonetheless i requested that it be explained how I am to semd the photos, no feedback or response to date. Follow up email was sent with no response...atrocious service