FAULTY HUGGIES EXTRA CARE NAPPIES

I reported two bags of faulty extra care nappies on the 24th of July and to this day I am still fighting to get a refund from huggies. The consultants service is so poor and they don't care at all. I have been very patient but now I am angry because this query is long overdue. I am raising a toddler for crying out loud. I had to tape my baby's nappies with multiple sellotapes the whole night, a whole tape on my baby's waist. And yes Kimberly Clark I had to use some nappies because it was in the middle of the night I had no choice. I can't remember how many did I use but it was definitely not more than 10 nappies out of the two bags.

I called Kimberly Clark today again checking how far they are with the query they told me they sent a voucher last week on the 21st, another lie because I didn't receive anything from them on that day. I checked my phone again and the only sms I received with some sort of a voucher of R132. 99 was on the 23rd of August. I didn't take it serious because it did not even have a company name so I thought maybe it was a ****. So now the consultant claims it's from Kimberly Clark and that's how much they are compensating me, I mean out of R500. 00 I spent on the nappies that's how much they are willing to refund me???? It doesn't even buy a single bag of Huggies extra care nappies!!!!! What am I supposed to do now really???? A query that was supposed to be resolved in 10 days is still pending over a month later. Every time when I call them there's ways an excuse after an excuse and their go to line is that they will pass the message to the guy that's handling my case but trust me nothing gets resolved. I told the consultant to arrange courier company to collect the nappies because seems like they don't believe me when I say I did not use a lot of nappies. I am tired of the back to back communication I need a refund to buy nappies, our nappies are almost finished so please let's wrap up this thing.